Ouch. That sucks royally. I do know exactly how you feel, though. I do computer repair. I love when someone calls in and says "Hello. My text is all capitals." You go through eight million steps (starting with turning off caps lock) and at the end you send someone out ... turns out the caps lock was on and they'd been hitting the button twice when you told them to turn it off >.<. And yea, that's a thirty minute phone call ... and it /always/ comes 3 minutes before I'm supposed to get off. These people should never be allowed near computers.