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joiedecombatTwo "oh my God, you must be joking" calls in a row!
First the woman who called in absolutely outraged because she is being penalized for excessive returns on her account - and by "excessive" I mean that in the past less than four years she'd actually charged less than five thousand dollars but somehow contrived to return more than eleven thousand, and had actually paid only a bit over eight hundred - and saying that she plans to sue the company because she was given a hard time over claiming a credit balance refund in the amount of $245 because she has made three returns but no purchases over the past twelve months...
...then the woman who came into a store with a statement dated 3/31/04 wanting to claim the credit balance it reflected, and who, when I advised her that it would have been refunded after three statements, persisted in asking questions about what she should do in order to be able to claim the credit. Which was $50.20. Somehow I managed not to tell her that what she should do is accept that after more than three years, that ship has pretty much sailed.
Plus a store associate giving a customer a stupidly hard time about trying to get him to look up her account number, and demanding that I give her whatever information I had because it was not part of his duties - never mind that only one of our lines is permitted to give out account numbers, and I only have the extension that the associates dial in to it, because it has to be an associate who calls in so that they can verify picture ID...
The world is full of assholes today.
First the woman who called in absolutely outraged because she is being penalized for excessive returns on her account - and by "excessive" I mean that in the past less than four years she'd actually charged less than five thousand dollars but somehow contrived to return more than eleven thousand, and had actually paid only a bit over eight hundred - and saying that she plans to sue the company because she was given a hard time over claiming a credit balance refund in the amount of $245 because she has made three returns but no purchases over the past twelve months...
...then the woman who came into a store with a statement dated 3/31/04 wanting to claim the credit balance it reflected, and who, when I advised her that it would have been refunded after three statements, persisted in asking questions about what she should do in order to be able to claim the credit. Which was $50.20. Somehow I managed not to tell her that what she should do is accept that after more than three years, that ship has pretty much sailed.
Plus a store associate giving a customer a stupidly hard time about trying to get him to look up her account number, and demanding that I give her whatever information I had because it was not part of his duties - never mind that only one of our lines is permitted to give out account numbers, and I only have the extension that the associates dial in to it, because it has to be an associate who calls in so that they can verify picture ID...
The world is full of assholes today.
